REAL-WORLD MANAGEMENT

Commentary – Forum – Guidance

Targets – Public Services – Teamwork – Motivation – Performance Management – Change Management

Real World Management

William Barclay

William Barclay is a professionally qualified manager who has worked in UK public services delivery roles, as a team leader and for many years as a senior operations manager. He experienced first-hand the introduction of the Targets and Terror approach and its subsequent development. His particular management interests are supply chain and process design, implementation, developing teams, training and personal development, and change management.