REAL-WORLD MANAGEMENT

About Real World Management

Real-World Management is a United Kingdom blog about the practical day-to-day issues facing managers. It provides commentary about, and a forum to discuss, a range of current management issues. It is concerned with management in both public services and the private sector.

It is founded on beliefs that:

  • Managers have a complex and demanding job
  • The status of their role should be higher than it often is
  • The need for a broad professional skill set for managers is not sufficiently recognised
  • Management theory sometimes has to be modified so as to have direct operational application
  • Operational excellence and implementation capability are as important as strategy development
  • Managers need to see the development of effective and dynamic processes as an exciting challenge that is central to efficiency
  • The limitations of human-relations approaches have not been fully recognised. Management requires a balanced assessment of the competences and behavioural characteristics of staff
  • Operational targets can have value when used appropriately but can cause major dysfunction when misused
  • League tables of the performance of different work groups are always a bad idea
  • Effective training and personal development of staff are central to organisational success
  • The effectiveness of managers can be context specific. Managers can be successful is some situations and less successful in others

William Barclay

William Barclay is a professionally qualified manager who has worked in UK public services delivery roles, as a team leader and for many years as a senior operations manager. He experienced first-hand the introduction of the Targets and Terror approach and its subsequent development. His particular management interests are supply chain and process design, implementation, developing teams, training and personal development, and change management.