Gaming is changing work practice or results reporting to artificially improve apparent performance. There are many alleged examples of it in public services.
Stay Ahead of the Gaming
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Is the Customer Always Right?
Is the customer always right? The views of customers considered as a large group are a key source of business information. But individual customer views can be wrong and vexatious.
Targets and Terror – England’s Public Services Management Revolution
Are management targets effective? The book Targets and Terror – England’s Public Services Management Revolution identifies that while they have potential benefits they frequently give rise to major dysfunction.
Why is performance management so poor?
Why is performance management so poor? Appraisals are riddled with difficulties. Orgnisations should put the personal development of staff first and consider the use of group bonuses as primary rewards.
Do people who want to be managers really want to manage?
What motivates people to want to be a manager? Consider two possibilities. Is it largely because a person believes that they can help the organisation? Or is it because it is the done thing?
William Barclay
William Barclay is a professionally qualified manager who has worked in UK public services delivery roles, as a team leader and for many years as a senior operations manager. He experienced first-hand the introduction of the Targets and Terror approach and its subsequent development. His particular management interests are supply chain and process design, implementation, developing teams, training and personal development, and change management.
Let’s Ease Up on Micromanagement! Standaside management is worse!
https://realworldmgt.com/lets-ease-up-on-micromanagement/ #micromanagement
Have we really not improved our definition of management since 1916? Read about management field theory.
https://realworldmgt.com/have-we-really-not-improved-our-definition-of-management-since-1916/
#managementtheory
Read about the reality of UK public service work dominated by targets – the effects on managers and staff. How a slew of unintended consequences can cause chaos! Order direct from Real World Management – email wmbarclay01@gmail.com. Only £9.50 plus p&p. #managementtargets
What Makes a Good Manager Good? It can seem very mysterious. But our Management Field Theory explains! Read now for a new perspective! https://realworldmgt.com/what-makes-a-good-manager-good
#goodmanagers #badmanagers #managementtheory
